{"id":406,"date":"2017-04-05T09:00:49","date_gmt":"2017-04-05T07:00:49","guid":{"rendered":"https:\/\/magnismartech.com\/?page_id=406\/"},"modified":"2017-09-25T09:11:35","modified_gmt":"2017-09-25T07:11:35","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.magnismartech.com\/en\/customer-care\/","title":{"rendered":"Customer care"},"content":{"rendered":"

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Welcome to the Smartech system usage tutorial!
\nFind out how to activate and use your bed system to improve your life. Each tutorial is dedicated to a specific section of the app: choose the one for which you need information.
\nFor the installation of your new MagniSmartech bed system refer to the user manual available here<\/a>.<\/p>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1491390524896{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;background-color: #ffffff !important;}”][vc_column_inner css=”.vc_custom_1491390519959{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}”][vc_wp_custommenu nav_menu=”5″ el_class=”menu-customer-care”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_id=”slide1-customer-care” el_class=”customer-care tutorial1″ css=”.vc_custom_1489508108069{background-color: #e5e5e5 !important;}”][vc_column][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1491381075853{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;}”]<\/p>\n

Tutorial #1: Installing the bed system<\/h2>\n

[\/vc_column_text][vc_tta_pageable no_fill_content_area=”1″ active_section=”1″ pagination_style=”flat-rounded” pagination_color=”sky” tab_position=”top” css_animation=”none”][vc_tta_section title=”Montaggio” tab_id=”1488558282652-38052532-1fab”][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

#1. ASSEMBLING<\/h3>\n

Make sure that your Smartech Mattress is accurately assembled, that the MagniSmartech\u00a9Station is connected via Ethernet cable to the Smartech Mattres, and that the MagniSmartech\u00a9Station is plugged in as shown in the manual.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Accensione” tab_id=”1489146985881-3b1b5f01-195d”][vc_row_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

#2. TURN THE POWER<\/h3>\n

Press and hold (for about 4 seconds) the \u201cA\u201d button on the lower part of the MagniSmartech\u00a9Station until its status LED turns solid green.
\nWait 30 seconds for the phone holder to light up before starting the system.
\nThen, press and hold (for about 5 seconds) the \u201cB\u201d button on the lower part of the MagniSmartech\u00a9Station until its status LED flickers in blue and, after turning off, it slowly flashes in an amber (orange) color.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_pageable][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”customer-care” css=”.vc_custom_1489506034610{background-color: #ffffff !important;}” el_id=”slide2-customer-care”][vc_column][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1491381221708{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;}” el_class=”tutorial2″]<\/p>\n

Tutorial #2: Downloading app and registering<\/h2>\n

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#1: DOWNLOAD THE APP<\/h3>\n

– Open the App Store on the iPhone you will use to configure and manage your Smartech system and search for the \u201cMagnismartech\u201d app<\/p>\n

– Touch the \u201cGET\u201d button on the app page and wait for the download and the installation to end<\/p>\n

– When the installation is complete, touch the \u201cOPEN\u201d button[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”442″ img_size=”636\u00d7493″ alignment=”center”][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Avvio” tab_id=”1489505415433-31aa06f8-67b9″][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”443″ img_size=”636\u00d7493″ alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

#2: HOW TO BEGIN<\/h3>\n

After launching the app you will see a login page.<\/p>\n

First of all, you need to create a personal account for Smartech\u00a9 by touching the \u201cRegister\u201d button on the lower left side of the page.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Creazione utente” tab_id=”1489505415686-08b7fb05-4455″][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

#3: REGISTER A USER PROFILE<\/h3>\n

Enter the required information in the registration page. The details marked with an asterisk (*) are mandatory.<\/p>\n

Please be careful while entering your email address, as it will be your username and will be needed to confirm your account.<\/p>\n

The optional information will be used to better understand your living habits and to give you advice on how to improve your sleep: we recommend you enter these details!<\/p>\n

We value the privacy and the confidential nature of our clients\u2019 details: we will not share any of your information with any third party, nor we will use them for purposes other than those agreed upon.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”444″ img_size=”636\u00d7493″ alignment=”center”][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Salvataggio dati” tab_id=”1489505415952-86508bdd-06b3″][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”445″ img_size=”636\u00d7493″ alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

#4: SAVE DETAILS<\/h3>\n

After entering your details, press the \u201cSave\u201d button and wait for the reply.<\/p>\n

The app may freeze for a couple of seconds while communicating with the server before showing the registration confirmation screen.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Conferma creazione utente” tab_id=”1489505416264-4118b85d-5a67″][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

#5. CONFIRM THE USER PROFILE<\/h3>\n

At the end of the process, you will receive an e-mail to confirm your account.<\/p>\n

Check your e-mail address to confirm the registration by pressing the account activation link in the message.<\/p>\n

Press the \u201cOK\u201d button. Now you can start configuring your device.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”446″ img_size=”636\u00d7493″ alignment=”center”][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_pageable][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”customer-care” css=”.vc_custom_1489506001952{background-color: #e5e5e5 !important;}” el_id=”slide3-customer-care”][vc_column][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1491381555098{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;}”]<\/p>\n

Tutorial #3: Logging in the online server<\/h2>\n

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#1: CONFIRM YOUR USER ACCOUNT<\/h3>\n

A registration confirmation e-mail will be sent to the e-mail address you entered during the account creation process. You must click on the link in the e-mail to activate your account.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”437″ img_size=”636 \u00d7 412″][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Accedi all’area riservata” tab_id=”1489505551120-43bf47c0-c1e4″][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”434″ img_size=”636 \u00d7 315″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

#2: ACCESS THE RESERVED AREA ONLINE<\/h3>\n

Access the reserved area using the credentials entered during the registration (e-mail and password).<\/p>\n

Use the URL:
\nhttp:\/\/mysleep.magnismartech.com<\/a><\/p>\n

In the reserved area, you will find more tutorials on how to complete the configuration of your Smartech bed system and more information on the app itself.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_pageable][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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